Customer Experience is in our DNA
Customer Experience at JAX
JAX Tyres & Auto Customer Charter
Our customer charter displays the standards we uphold ourselves to when you are dealing with us. It is our commitment that you receive the highest standard of service possible when visiting any of our stores. If this isn't the case, we have the appropriate channels for you to share your feedback.
Click here to view the JAX Tyres & Auto Customer Charter.
JAX Customer Satisfaction
We’re really proud of our Net Promoter Score (NPS) which is the metric we use to measure the voice of our customers. Our overall average score of 83 is considered excellent and above average in our industry.
This score is based on 55,000 customers last year telling us that they were extremely satisfied with their visit to a JAX store and would very likely return whilst recommending us to others.
We're also grateful that our customers take the time to review their JAX experience, with over 30,000 of our customers leaving 5* positive Google reviews.
In comparison, only a small percentage of customers told us something went wrong with their visit last year and we hold ourselves accountable to the highest standards ensuring these customers were contacted for us to listen and provide support.
Gaining these insights allows us to understand when something isn't right and lets us adjust, review our products, improve our services, enhance our offerings and importantly, provide ongoing training to our network.
Reviews from our customers
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This is the first time I have been impressed by a tyre place in over 40 years of driving. Jax quoted the best price out ...
This is the first time I have been impressed by a tyre place in over 40 years of driving. Jax quoted the best price out of several dealers for 5 new rims and tyres. More importantly, the service was excellent and was done on time. I will be back when my other cars need tyres. Thankyou.
JAX Tyres & Auto Fyshwick -
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I was very pleased with the team at the Phillip ACT outlet. I was given expert advice and excellent prompt attention. M ...
I was very pleased with the team at the Phillip ACT outlet. I was given expert advice and excellent prompt attention. My car was fitted with 4 new, good quality and good value tyres and a wheel alignment was performed, all at short notice and within an hour of arriving at the shop.
JAX Tyres & Auto Phillip -
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Fast turnaround on last-minute trailer tyre replacement. The staff were knowledgeable, helpful, and efficient. Highly re ...
Fast turnaround on last-minute trailer tyre replacement. The staff were knowledgeable, helpful, and efficient. Highly recommend.
JAX Tyres & Auto Tuggeranong -
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Really friendly staff, fitted me in same day that I called for a tyre puncture and fixed it within 30 minutes. Highly re ...
Really friendly staff, fitted me in same day that I called for a tyre puncture and fixed it within 30 minutes. Highly recommend Jax Artarmon.
JAX Tyres & Auto Artarmon -
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fast and professional service, they do what needs to be done and don't try to charge "extras" ontop of work
JAX Tyres & Auto Bathurst -
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The service was faultless. From tyre choise to driving out, the service took 25 minutes. I'de recently been to a compet ...
The service was faultless. From tyre choise to driving out, the service took 25 minutes. I'de recently been to a competitor in Brookvale, waited for an hour an a half, to be told it would take them another hour to complete so I left and drove upon Jax where the assistance, service, and price on this occasion were right on the money.
JAX Tyres & Auto Brookvale -
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I was very pleased with the team at the Phillip ACT outlet. I was given expert advice and excellent prompt attention. M ...
I was very pleased with the team at the Phillip ACT outlet. I was given expert advice and excellent prompt attention. My car was fitted with 4 new, good quality and good value tyres and a wheel alignment was performed, all at short notice and within an hour of arriving at the shop.
JAX Tyres & Auto Charmhaven -
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Great friendly service and perfect tyre fitting with wheel alignment. They even lined up the spare exactly so the sidewa ...
Great friendly service and perfect tyre fitting with wheel alignment. They even lined up the spare exactly so the sidewall lettering was picture perfect 👌 Car drives awesome, highly recommend to anyone needing new tyres or fitment services
JAX Tyres & Auto Erina -
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Jax did a great job sorting out my pink slip for Classic car registration.
JAX Tyres & Auto Fairy Meadow -
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Our continuous focus and dedication to customer experience has led to JAX Tyres & Auto receiving multiple awards!
What we've improved based on your feedback...
- Detailing what's included in the price breakdown on our invoices
- Removed bothersome website pop-ups on mobile devices
- Enhanced options when searching for tyres
- Clearer pricing explanations for our services such as puncture repairs
Please continue to tell us what you think!
A Message from the Customer Experience Team
