April 16, 2019 |
Michelin Leads Tyre Industry in J.D Power Rankings
Michelin has earnt top customer satisfaction scores in three of four segments of the 2019 J.D. Power Original Equipment Tyre Satisfaction Study.
With these recent honours, Michelin has now won 91 total J.D. Power awards since the study began in 1989, more than any other tyre manufacturer.
In the 2019 Study, Michelin claimed top honours in the Luxury, Passenger Car and Truck/Utility segments, marking the Company’s 16th consecutive highest ranking in the Luxury category, 11th consecutive highest ranking in the Passenger Car segment and fourth consecutive ranking in the Truck/Utility category.
It also placed second in the Performance Sport segment, just four points shy of top honours.
“Michelin continues to be committed to providing our automotive manufacturing partners with premium products that meet their performance needs and the expectations of drivers today,” Scott Clark, chairman and president, Michelin North America said.
“The consistency of Michelin products ranking as a leader in customer satisfaction annual is a testament to our focused efforts to deliver the industry leading technology and quality to our customers.”
The 2019 U.S Original Equipment Tyre Customer Satisfaction Study is based on responses from more than 27,000 vehicle owners of 2017 and 2018 model-year vehicles. Satisfaction was examined in four areas: tyre wear, tyre ride, tyre appearance and tyre traction/handling.
J.D Power is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, Web intelligence and customer satisfaction.
Source: https://michelinmedia.com/pages/blog/detail/article/c0/a844/
